Shipping policy

Shipping Policy

Thank you for shopping at Pawrtist! We are dedicated to delivering your order as quickly and efficiently as possible. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 
*Note: For custom or personalized items, processing may take an additional 2–4 business days for design and production.*

2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.

We ship worldwide! Estimated delivery times by region are as follows:

- North America (USA & Canada): 7–12 business days
- Europe (UK, Germany, France, etc.): 8–14 business days
- Oceania (Australia & New Zealand): 8–14 business days
- Rest of the World: 10–20 business days

*Please note: Estimated delivery times are subject to change due to customs clearance, holiday delays, or unexpected courier issues.*

3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking information will usually update within 24–48 hours.

4. Customs, Duties, and Taxes
Pawrtist is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damaged or Lost Packages
If you receive your order damaged, or if your package is lost in transit, please contact us immediately at support@pawrtist.com (or liuwanglei2001@gmail.com). Please save all packaging materials and damaged goods before filing a claim.

6. Contact Us
If you have any further questions about our shipping process, please don't hesitate to reach out to us at support@pawrtist.com.